Return & Refund Policy

Our Return & Refund Policy has been designed to provide a fair, transparent, and consistent experience for our customers while protecting the integrity of our products and business.

Please read this policy carefully before making a purchase or initiating a return.

This policy applies to all purchases made online at bestbody.co and in-store at Best Body locations.

Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

Under ACL, you are entitled to a replacement or refund for a product that has a major fault, and compensation for any other reasonably foreseeable loss or damage.

This policy applies in addition to your statutory rights.

Change of Mind Returns

Change-of-mind returns are accepted at the discretion of Best Body and must meet the eligibility criteria below.

Eligibility for Returns

To be eligible for a return, items must:

  • Be returned within 30 days
    • Online orders: from the delivery date
    • In-store purchases: from the purchase date
  • Be accompanied by valid proof of purchase
  • Be in original, re-sellable condition

Proof of Purchase

Valid proof of purchase includes:

  • Order confirmation email
  • Receipt (paper or digital)
  • Transaction record under your Best Body account

Returns cannot be processed without proof of purchase.

Condition Requirements

Apparel

Returned apparel must be:

  • Unworn and unused outside trying on
  • Unwashed
  • Free from stains, odours, deodorant marks, fake tan, makeup, pet hair, or damage
  • With all original tags and labels attached or intact

Items that show signs of wear and tear (including being worn for photos, workouts, or content creation) will not be accepted.

Supplements

For health reasons:

  • Supplements cannot be returned if seals are broken or packaging has been opened

Items That Are Not Eligible for Return

The following items are not eligible for return, refund, or exchange (unless faulty under ACL):

  • Outlet items (final sale)
  • Items Purchased During a Sale
  • Gift cards
  • Items returned outside the stated timeframes
  • International orders

Certain products may also be excluded from returns due to hygiene reasons, such as but not limited to:

  • Bodysuits
  • Underwear
  • Compression garments
  • Or items worn directly against intimate areas.

Sale & Promotional Purchases

Items purchased during a sale period are not eligible for a refund.

These items may be eligible for exchange only, subject to eligibility requirements. Please note you may only exchange sale items for items of the same style and colour.

International Orders

We do not accept international returns or exchanges.

Customs duties, taxes, VAT, shipping fees, and return shipping costs for international orders are non-refundable.

Return Process

In-Store Purchases

Eligible items may be returned to the original store of purchase for assessment.

If approved, you may receive:

  • An exchange (subject to availability)
  • Store credit
  • A refund (for full-price items only)

Online Purchases

To initiate a return, contact support@bestbody.co.

Returned items are assessed at our warehouse or can be assessed by your nearest Best Body Store.

If approved, you may receive:

  • An exchange (subject to availability)
  • Store credit
  • A refund (for full-price items only)

Price Variances

  • Price differences must be paid if you are exchanging for a higher value item
  • Lower-value exchange differences will be issued as store credit

Return Shipping

Customers are responsible for return shipping costs unless the item is deemed faulty or incorrect when choosing to return to the warehouse.

We strongly recommend using a trackable shipping method. Best Body is not responsible for items lost in return transit.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact support@bestbody.co within 30 days of delivery.

You will be asked to provide:

  • Order number
  • Proof of purchase
  • Photos of the item, fault, and label

Assessment of Faults

Faults are assessed in line with Australian Consumer Law and consider:

  • Type of fault
  • Expected lifespan of the product
  • Evidence provided
  • Wear and care of the item

For minor faults, Best Body may offer a repair or replacement. For major faults, you may choose a refund or replacement.

Inspection & Discretion

All returns are subject to inspection. Best Body reserves the right to:

  • Reject returns that do not meet this policy
  • Determine the appropriate remedy in line with ACL
  • Return rejected items to the customer at their expense

Refund Processing Timeframes

Once your return is received and approved:

  • Warehouse processing: up to 7 business days
  • Bank processing: 2-5 business days

Refunds exclude:

  • Original shipping fees
  • Return shipping costs
  • Duties, taxes, customs charges
  • Any additional courier or handling fees

Buy Now, Pay Later (BNPL)

We currently accept:

  • Afterpay
  • Zip Pay

Refunds for BNPL orders are processed through the original provider. Best Body cannot modify repayment schedules, late fees, or BNPL account details.

Gift Card Purchases

Items purchased with gift cards:

  • Are not eligible for cash refunds
  • May be refunded back to the gift card, exchanged, or issued store credit (where eligible)

Gift cards are:

  • Non-refundable
  • Non-transferable
  • Not redeemable for cash

Policy Updates

This policy may be updated from time to time. The version in effect at the time of purchase will apply.

The online version of this policy supersedes any prior communications, including verbal advice or social media responses.

By proceeding with a purchase, you acknowledge and accept our Return & Refund Policy. This policy is subject to change without prior notice, and the version in effect at the time of your purchase will apply. If you have any questions or concerns, please do not hesitate to contact our customer service team.