Refunds

Why haven’t I received my refund?

If you’ve returned your items but haven’t received your refund yet, there are a few reasons this might happen:

  • Return delivery times can vary depending on your location and the courier used. In some cases, it can take up to 30 days for your items to reach our warehouse.
  • Once your items arrive, our team will inspect and process the return within 7 business days.
  • Please allow 2-5 business days for the refund to process, depending on your bank.
  • Refunds will be processed using the original payment method.

What should I do if my refund is delayed?

If your return tracking hasn’t updated or your refund hasn’t arrived within the expected timeframe:

  1. Contact us at support@bestbody.co.
  2. Include the following in your message:
    • Proof of return postage (e.g., a photo of your receipt)
    • Your order number

The Customer Support team will investigate your return and get back to you as quickly as possible.

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