My Order Is Wrong

I’m missing an item from my order

Don’t worry — your order may have been split into multiple shipments. Make sure to check if your order will be arriving in seperate packages. Sometimes items are sent separately due to items being on pre-order. Our system automatically splits your order so that the items already in stock can be shipped to you as quickly as possible.

Still missing an item after checking your emails?

We’re very sorry about that!

It’s possible that the missing item was out of stock at the time of packing. If this occurs, you will receive an email notifying you of the unavailable item and the refund or resolution provided.

Be sure to double-check your spam/junk folder just in case.

If none of the above apply

Please contact our support team (support@bestbody.co) immediately so we can investigate and fix this for you promptly.