Can I exchange my item?

How do exchanges work?

If your Best Body item fits but isn’t quite right, no worries! You can exchange it for a different size as part of the returns process.

• Exchanges are free for the same item.
• If the new item is of lesser value, the difference will be issued as store credit. If the new item is of higher value, you will be required to pay the difference.
• Exchanges must be requested within 30 days of receiving your order.

To start an exchange for an online purchase, please contact support@bestbody.co.

Is an exchange guaranteed?

Not always. When you request an exchange:

• Stock is not reserved immediately.
• If the item you want is out of stock when we process your return, we’ll refund the original item to your payment method and notify you via email.
• Item must meet the eligibility criteria that can be found in the Returns policy.

How long does an exchange take?

• Once your returned parcel is received at our warehouse, we aim to process it within 7 days.
• If approved, your exchange will typically be dispatched within 1–2 business days, and we’ll email you the new tracking link.
• If you haven’t received a confirmation email within 7 days, please check your junk/spam folder first, then contact us.